FAQ

We accept payment online using Visa, MasterCard, American Express, Discover Card, Apple Pay and Google Pay.

1. Find your products. This can be done through our site navigation.
2. Add the product to your shopping cart. Select the number of products you’d like to order and click the “Add to Cart” icon. The page will then show a shopping cart, confirming that the product has been added to your cart. You can then continue shopping.
3. View your shopping cart. You can access this at any time by clicking the “View Cart” icon at the top right of every page. Here, you can modify quantities and add or delete items.
4. Proceed to Check Out.

Please contact us at service@theskinsquared.com letting us know what error message you received and at what point in the ordering process you received it.

Most orders are processed within 48 hours of receipt (not including weekends and holidays). Orders placed Saturday, Sunday and holidays will be processed on the following business day.

Once your order is placed, you will receive an order confirmation email. If you do not receive this email within 24 hours, please contact service@theskinsquared.com.

You will receive a confirmation e-mail when your order ships that contains tracking information for your package.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing payment information
• Cannot ship to address provided
• Duplicate order was placed

If your order is cancelled, you will receive an email notice that explains the reason for cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact us via email at service@theskinsquared.com.

After you have clicked “Pay Now”, the order begins to process and online changes cannot be made to your order. To change or cancel your order prior to shipment, please contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If an order has entered the shipping process, it cannot be canceled. However, if you would like to return a product after receipt, please see our Return Policy.

Please send an email to service@theskinsquared.com with your order number and we will respond in 2 business days.

At this time, we can only accept orders through our website.

Shipping is included for all domestic orders.

Orders will be shipped 1-3 business days after payment has been processed. If you make an order on Friday, it will be shipped off the next week. Please expect some delay during public holidays.

We are currently unable to ship to a P.O. Box or Military APF/FPO addresses. We apologize for any inconvenience.

We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Refunds will be credited to the original form of payment. The following rules apply:

• To initiate a return please email us at : service@theskinsquared.com and include your order # and reason for return. Only products purchased on costco.theskinsquared.com may be returned for a refund. Please allow 10 to 14 days for processing your return.
• Returns are accepted within 90 days of receipt.